College of Communication Arts and Sciences, Michigan State University, East Lansing, MI 48824-1212, USA.
J Telemed Telecare. 2011;17(1):31-5. doi: 10.1258/jtt.2010.091208. Epub 2010 Nov 12.
We examined 62 telehealth websites using four assessment criteria: design, literacy, information and telehealth content. The websites came from the member list of the American Telemedicine Association and the Office for the Advancement of Telehealth and partner sites, and were included if they were currently active and at least three clicks deep. Approximately 130 variables were examined for each website by two independent researchers. The websites reviewed contained most of the design variables (mean 74%, SD 6), but fewer of those relating to literacy (mean 26%, SD 6), website information (mean 35%, SD 16) and telehealth content (mean 37%, SD 18). Only 29% of websites encouraged users to ask about telehealth, and 19% contained information on overcoming telehealth barriers. Nonetheless, 84% promoted awareness of telehealth. All evaluation assessments were significantly correlated with each other except for literacy and information. The present study identified various matters that should be addressed when developing telehealth websites. Although much of this represents simple common sense in website design, our evaluation demonstrates that there is still much room for improvement.
我们使用四项评估标准（设计、文化程度、信息和远程医疗内容）检查了 62 个远程医疗网站。这些网站来自美国远程医疗协会的成员名单以及远程医疗推广办公室及其合作伙伴的网站，如果它们是当前活跃的且至少有三级链接，就会被包括在内。两位独立研究员为每个网站检查了大约 130 个变量。所审查的网站包含了大部分设计变量（平均值为 74%，标准差为 6），但与文化程度相关的变量较少（平均值为 26%，标准差为 6）、网站信息（平均值为 35%，标准差为 16%）和远程医疗内容（平均值为 37%，标准差为 18%）。只有 29%的网站鼓励用户询问远程医疗相关问题，19%的网站包含有关克服远程医疗障碍的信息。尽管如此，84%的网站仍在推广远程医疗意识。除了文化程度和信息之外，所有评估标准都相互显著相关。本研究确定了在开发远程医疗网站时应解决的各种问题。尽管其中许多问题在网站设计中都代表着简单的常识，但我们的评估表明，仍有很大的改进空间。
