Crawford Cecelia L, Johnson Joyce A, Valdez Regina M
Regional Nursing Research Program, Kaiser Permanente Southern California, Pasadena, CA 91188, USA.
J Nurs Care Qual. 2011 Apr-Jun;26(2):144-50. doi: 10.1097/NCQ.0b013e3182033976.
Nurse leaders need effective communication models to articulate the functions, processes, and activities of health care organizations. This article describes the development and use of a communication model to streamline the dissemination of information to the targeted organizational entities that need it. The model's step-by-step process enhances the broadcasting of information needed to ensure patient safety and promote quality patient care by capturing the components integral to the communication process.
护士领导者需要有效的沟通模式来阐明医疗保健组织的功能、流程和活动。本文描述了一种沟通模式的开发与应用,以简化向有需求的目标组织实体传播信息的过程。该模式的逐步流程通过捕捉沟通流程中不可或缺的要素,加强了确保患者安全和提升优质患者护理所需信息的传播。