Institut de Psychologie du Travail et des Organisations, Université de Neuchâtel.
J Occup Health Psychol. 2011 Apr;16(2):217-29. doi: 10.1037/a0021723.
The authors suggested and tested a model of the consequences of client-initiated workplace violence, introducing perceived prevention of violence and perceived coping ability as factors that reduce fear of future violence and mitigate negative personal and organizational consequences. Survey data from 330 frontline staff from job centers and social security offices were analyzed using structural equation modeling. The data supported the model and confirmed the central role of the fear of violence with regard to outcomes such as psychological and physical well-being or irritability. Results point further to perceived prevention of violence as an important factor that influences fear levels in different ways, predicts turnover intentions, and should therefore be considered when managers aim to address the consequences of client-initiated violence and threats.
作者提出并测试了一个客户发起的工作场所暴力后果的模型，引入感知预防暴力和感知应对能力作为减少对未来暴力的恐惧和减轻个人和组织负面影响的因素。使用结构方程模型分析了来自就业中心和社会保障办公室的 330 名一线工作人员的调查数据。数据支持该模型，并证实了对暴力的恐惧在心理和身体健康或易怒等结果方面的核心作用。结果进一步指出，感知预防暴力是一个重要因素，它以不同的方式影响恐惧水平，预测离职意向，因此，当经理们旨在解决客户发起的暴力和威胁的后果时，应该考虑这一因素。
