Jaffe Eli, Aviel Einat, Aharonson-Daniel Limor, Nave Moti, Knobler Haim Y
Hadas Division, Magen David Adomrn, Tel Aviv, Israel.
Isr Med Assoc J. 2010 Sep;12(9):526-30.
Professional volunteers play a crucial role in reinforcing emergency medical services in Israel. In order to encourage volunteers to return for additional shifts, the organization should provide conditions that will assure the return, particularly at a time of self-risk such as war. In 2009 Israeli emergency medical services (Magen David Adom) were required to increase preparedness in the southern part of the country due to missile attacks on civilian populations, while continuing their routine activities, i.e., responding promptly to emergency events. In order to perform these multiple functions, MDA stations in the towns under attack were strengthened with volunteers from other regions of the country. These volunteers, trained as paramedics, served in 24-48 hour shifts.
To identify the factors influencing the willingness of volunteers to return.
A questionnaire was used to assess the satisfaction of volunteers participating in the reinforcement with regard to their physical environment, job assignment and the actual activity they were involved in. Data were analyzed using SPSS statistical software.
During the 10 days of the study, 121 volunteers reinforced southern MDA stations and 99 (81%) of them responded to the questionnaire. We found that volunteers' willingness to return to do more shifts was affected by their welcome and reception at the station, their job assignment, and their training and preparation for performing the necessary tasks. The sleeping conditions and the number of events they participated in were also contributing factors.
Factors that contribute to the willingness of volunteers to re-volunteer should be taken into account by organizations that rely on them.
专业志愿者在加强以色列的紧急医疗服务方面发挥着关键作用。为了鼓励志愿者回来参加更多班次的工作，该组织应提供能确保他们回来的条件，尤其是在战争等存在自身风险的时期。2009年，由于平民遭受导弹袭击，以色列紧急医疗服务机构（红色大卫盾会）被要求加强该国南部地区的准备工作，同时继续其日常活动，即迅速应对紧急事件。为了履行这些多项职能，受攻击城镇的红色大卫盾会站点得到了来自该国其他地区志愿者的加强。这些志愿者接受过护理人员培训，轮值24至48小时。
确定影响志愿者回来工作意愿的因素。
使用问卷调查来评估参与增援工作的志愿者对其物理环境、工作分配以及他们所参与的实际活动的满意度。数据使用SPSS统计软件进行分析。
在研究的10天内，121名志愿者增援了南部的红色大卫盾会站点，其中99人（81%）回复了问卷。我们发现，志愿者回来参加更多班次工作的意愿受到他们在站点受到的欢迎和接待、工作分配以及执行必要任务的培训和准备情况的影响。睡眠条件以及他们参与的事件数量也是促成因素。
依赖志愿者的组织应考虑那些有助于志愿者再次志愿服务的因素。
