del Castillo M, Tamborero G, Raneo R, Coll J, Aguiló A, Casamartina R
Centro de Salud Coll D'en Rebassa, Palma de Mallorca.
Aten Primaria. 1990 Jan;7(1):30-6.
Variables of geographical and functional accessibility were evaluated with a questionnaire in 322 users of a health center with spontaneous demand of medical care. A remarkable finding was that, while the time from the patient's home to the health center was 9.3 minutes, the mean waiting time in the clinic was over two hours (121 min). Surprisingly, only 30.2% of the surveyed population considered this waiting time as "long or very long". By contrast, when they were asked about what would be their optimal waiting time the mean response was 35.5 min. The factors possibly involved in those long waiting times and their relation with the user's satisfaction are evaluated. It becomes obvious that a widespread "time-oriented" appointment system should be implemented.
通过问卷调查评估了322名自发寻求医疗服务的健康中心用户的地理可达性和功能可达性变量。一个显著的发现是，虽然患者从家到健康中心的时间为9.3分钟，但在诊所的平均等待时间超过两小时（121分钟）。令人惊讶的是，只有30.2%的被调查人群认为这个等待时间“长或非常长”。相比之下，当被问及他们认为的最佳等待时间时，平均回答是35.5分钟。评估了可能导致这些长时间等待的因素及其与用户满意度的关系。显然，应该实施一种广泛的“以时间为导向”的预约系统。
