Centre for Medication Safety and Service Quality, Imperial College Healthcare NHS Trust, London, UK.
Health Care Manag Sci. 2011 Sep;14(3):223-36. doi: 10.1007/s10729-011-9151-1. Epub 2011 Feb 23.
We present the findings of a discrete event simulation study of the hospital pharmacy outpatient dispensing systems at two London hospitals. Having created a model and established its face validity, we tested scenarios to estimate the likely impact of changes in prescription workload, staffing levels and skill-mix, and utilisation of the dispensaries' automatic dispensing robots. The scenarios were compared in terms of mean prescription turnaround times and percentage of prescriptions completed within 45 min. The findings are being used to support business cases for changes in staffing levels and skill-mix in response to changes in workload.
我们展示了一项针对两家伦敦医院的医院药房门诊配药系统的离散事件模拟研究结果。在创建了一个模型并确定其有效性之后，我们测试了一些场景来估计处方工作量、人员配备水平和技能组合以及自动配药机器人的使用情况变化的可能影响。这些场景是根据平均处方周转时间和在 45 分钟内完成的处方比例来比较的。这些发现正被用于支持根据工作量变化来调整人员配备水平和技能组合的业务案例。
