Dhar Sanjay, Michel Raquel, Kanna Balavenkatesh
Lincoln Medical and Mental Health Center in New York, USA.
J Healthc Qual. 2011 Mar-Apr;33(2):23-8. doi: 10.1111/j.1945-1474.2010.00111.x. Epub 2010 Oct 11.
Patient waiting time and waiting room congestion are quality indicators that are related to efficiency of ambulatory care systems and patient satisfaction. Our main purpose was to test a program to decrease patient visit cycle time, while maintaining high-quality healthcare in a high-volume inner-city hospital-based clinic in New York City. Use of patient flow analysis and the creation of patient care teams proved useful in identifying areas for improvement, target, and measure effectiveness of interventions. The end result is reduced visit cycle time, improved provider team performance, and sustained patient care outcomes.
患者等待时间和候诊室拥挤情况是与门诊护理系统效率及患者满意度相关的质量指标。我们的主要目的是在纽约市一家高流量的市中心医院门诊诊所测试一项计划，以缩短患者就诊周期时间，同时保持高质量的医疗服务。运用患者流程分析并组建患者护理团队，在确定改进领域、目标以及衡量干预措施的有效性方面被证明是有用的。最终结果是就诊周期时间缩短、医疗团队表现得到改善以及患者护理成果得以持续。
