Lancaster Judith, Braithwaite Jeffrey, Greenfield David
Centre for Clinical Governance Research, Faculty of Medicine, University of New South Wales, Sydney, Australia.
Int J Health Care Qual Assur. 2010;23(2):141-52. doi: 10.1108/09526861011017076.
This paper aims to explore how surveying benefits accreditation surveyors and the organisations in which they are regularly employed. The purpose is to examine from the perspective of senior executives who pursue this form of secondary professional activity, what they seek from being surveyors and what they believe they gain from the experience.
DESIGN/METHODOLOGY/APPROACH: The data were collected from recorded interviews with three senior area health executives who also serve as accreditation surveyors for the Australian Council on Healthcare Standards. The interviews comprised a series of open-ended, semi-structured questions. One hour was allocated for each interview. The questions were designed to explore why senior executive health professionals seek secondary professional activity as surveyors and their perceptions of the benefits they gain from surveying.
The benefits derived from surveying as a secondary professional activity fall into four categories. First, it exposes the surveyor to new methods and innovations. Second, it provides a unique form of ongoing learning. Third, it serves as a resource for acquiring expertise to enhance quality within the institutions in which the participants were regularly employed and, finally, it provides opportunities to contribute to the process of quality improvement and enhance public health beyond the organisations in which the participants were regularly employed.
This research identifies a key aspect of the accreditation process that has not been the focus of previous research. It provides a reference point for understanding the value of surveying to the surveyor and to the institutions in which they are regularly employed.
ORIGINALITY/VALUE: The paucity of existing literature on the role of the surveyor-both pre and post accreditation-makes this topic timely and significant. This study is important because almost all accreditation programs world wide rely on external surveyors, and yet we know little about them.
本文旨在探讨参与评审工作如何使评审员以及他们所在的常规工作机构受益。目的是从从事这种二级专业活动的高级管理人员的角度出发，研究他们作为评审员所追求的目标以及他们认为从该经历中获得的收获。
设计/方法/途径：数据收集自对三位地区卫生高级管理人员的访谈记录，他们同时也是澳大利亚医疗保健标准委员会的评审员。访谈包含一系列开放式、半结构化问题。每次访谈时长为一小时。这些问题旨在探究卫生高级管理人员为何寻求担任评审员这一二级专业活动，以及他们对从评审工作中获得的益处的看法。
作为二级专业活动的评审工作所带来的益处可分为四类。第一，它使评审员接触到新方法和创新举措。第二，它提供了一种独特的持续学习形式。第三，它是获取专业知识的资源，有助于提升评审员所在常规工作机构的质量，最后，它为评审员提供了机会，在其常规工作机构之外为质量改进进程做出贡献并增进公众健康。
本研究确定了评审过程中一个此前研究未关注的关键方面。它为理解评审工作对评审员及其所在常规工作机构的价值提供了一个参考点。
原创性/价值：现有关于评审员角色（评审前和评审后）的文献匮乏，使得该主题既及时又重要。这项研究很重要，因为几乎全球所有评审项目都依赖外部评审员，但我们对他们却知之甚少。
