Dutch Police Force, Politie Midden en West Brabant, District Breda, The Netherlands.
Anxiety Stress Coping. 2011 Oct;24(5):515-37. doi: 10.1080/10615806.2011.560665. Epub 2011 May 24.
The aim of the present research among Dutch police officers was to examine whether fluctuations in emotional job demands predict exhaustion through the suppression of discrete emotions. A first diary study (N =25) tested how the suppression of discrete emotions is related to exhaustion at the end of the work shift of police call-center service workers. Results revealed that suppressing anger was positively related to exhaustion at the end of a work shift, whereas suppressing happiness was not. A second study (N=41) among criminal investigation officers showed that the emotions anger, abhorrence, and sadness were among the most common negative emotions that were suppressed as part of the emotional labor of this specialized occupational group. Results of a third (diary) study (N=39) confirmed that emotional dissonance and more particularly the suppression of abhorrence mediated the relationship between emotional job demands and exhaustion at the end of a work shift.
本研究旨在探讨荷兰警察的职业情绪需求波动是否会通过抑制离散情绪而导致疲惫感。第一项日记研究（N=25）检验了抑制离散情绪与警察呼叫中心服务人员在工作结束时的疲惫感之间的关系。结果表明，在工作结束时，抑制愤怒与疲惫感呈正相关，而抑制幸福感则没有。第二项研究（N=41）调查了刑事调查官员，结果显示愤怒、憎恶和悲伤等情绪是该特殊职业群体情绪劳动中最常见的被抑制的负面情绪之一。第三项（日记）研究（N=39）的结果证实，情绪不和谐，特别是对憎恶的抑制，在情绪工作需求与工作结束时的疲惫感之间起到了中介作用。
