对我说声抱歉很难。
It's hard for me to say I'm sorry.
作者信息
Boden Timothy W
出版信息
MGMA Connex. 2011 Mar;11(3):36-9, 1.
PMID:21473435
Abstract
Saying you're sorry--under the right circumstances--may not only be good customer service, it may avoid lawsuits.
摘要
在适当的情况下道歉，不仅可能是良好的客户服务，还可能避免诉讼。
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