Chang Hui-Chuan, Liu Chung-Feng, Hwang Hsin-Ginn
Institute of Information Management, National Chung-Cheng University, Taiwan, ROC.
Comput Inform Nurs. 2011 Dec;29(12):741-7. doi: 10.1097/NCN.0b013e31821a1651.
E-learning is thought of as an innovative approach to enhance nurses' care service knowledge. Extensive research has provided rich information toward system development, courses design, and nurses' satisfaction with an e-learning system. However, a comprehensive view in understanding nursing e-learning system success is an important but less focused-on topic. The purpose of this research was to explore net benefits of nursing e-learning systems based on the updated DeLone and McLean's Information System Success Model. The study used a self-administered questionnaire to collected 208 valid nurses' responses from 21 of Taiwan's medium- and large-scale hospitals that have implemented nursing e-learning systems. The result confirms that the model is sufficient to explore the nurses' use of e-learning systems in terms of intention to use, user satisfaction, and net benefits. However, while the three exogenous quality factors (system quality, information quality, and service quality) were all found to be critical factors affecting user satisfaction, only information quality showed a direct effect on the intention to use. This study provides useful insights for evaluating nursing e-learning system qualities as well as an understanding of nurses' intentions and satisfaction related to performance benefits.
电子学习被认为是一种提升护士护理服务知识的创新方法。大量研究为系统开发、课程设计以及护士对电子学习系统的满意度提供了丰富信息。然而，全面理解护理电子学习系统的成功是一个重要但较少受到关注的主题。本研究的目的是基于更新后的德洛内和麦克林信息系统成功模型，探索护理电子学习系统的净效益。该研究使用自填式问卷，从台湾21家已实施护理电子学习系统的大中型医院收集了208份有效的护士回复。结果证实，该模型足以从使用意愿、用户满意度和净效益方面探索护士对电子学习系统的使用情况。然而，虽然三个外部质量因素（系统质量、信息质量和服务质量）均被发现是影响用户满意度的关键因素，但只有信息质量对使用意愿有直接影响。本研究为评估护理电子学习系统质量以及理解护士与绩效效益相关的意愿和满意度提供了有益见解。
