Ardoin Katherine B, Broussard Lisa
University of Louisiana, Lafayette College of Nursing and Allied Health Professions.
J Nurses Staff Dev. 2011 May-Jun;27(3):128-35. doi: 10.1097/NND.0b013e318217b3dd.
Healthcare systems are seeking assistance from other well-known industries for a solution to issues related to handoff communication, the system for relaying patient information from one caregiver to another. Although the handoff should provide accurate information about a patient's care, treatment, services, and condition, inconsistencies in communication among practitioners exist. This lack of consistent messages prompted staff development nurses in a community hospital to introduce the SBAR process (situation, background, assessment, and recommendation) as the standard for handoff communication to reduce errors and improve patient safety.
医疗保健系统正在向其他知名行业寻求帮助，以解决与交接班沟通相关的问题，即从一名护理人员向另一名护理人员传递患者信息的系统。尽管交接班应提供有关患者护理、治疗、服务和病情的准确信息，但从业者之间的沟通仍存在不一致之处。这种缺乏一致信息的情况促使一家社区医院的员工发展护士引入SBAR流程（情况、背景、评估和建议）作为交接班沟通的标准，以减少错误并提高患者安全。
