The nature of occupational violence against taxicab drivers.

OBJECTIVE

This research sought to expand evidence about the nature of occupational violence against taxicab drivers and provide further understanding of occupational violence from their perspective.

DESIGN AND SAMPLE

Qualitative research using hermeneutic analysis was conducted. Sixteen taxicab drivers were interviewed, transcripts were analyzed, and the themes describing the nature of occupational violence were identified.

RESULTS

Study participants reported exposure to violence, including incidents that involved money, interpersonal violence, encounters during night shift, and physical violence and weapons. Verbatim quotes illustrated violent acts that taxicab drivers experienced.

CONCLUSIONS

The study findings reveal that taxicab drivers are commonly exposed to violence on the job. Acts that the participants reported as violence included racism, disrespect, verbal abuse, and physical violence. These incidents highlighted the perception of foreign-born drivers that their risk for violence on the job is increased because they are members of a visible minority. Community/public health nursing practice implications include actions that: (a) reduce psychosocial risks and disparities from exposure to occupational violence, (b) develop effective prevention measures that reduce exposure of taxicab drivers to violence, (c) consider this worker population when planning community violence prevention programs, and (d) influence public policy related to taxicab driver safety. The investigator advocates and offers recommendations for future research about the nature, effects, and prevention of occupational violence against taxicab drivers.