National Network of Libraries of Medicine, Middle Atlantic Region, New York University Langone Medical Center,New York, NY 10010, USA.
J Med Libr Assoc. 2011 Jul;99(3):237-46. doi: 10.3163/1536-5050.99.3.011.
The research sought to evaluate whether providing personalized information services by libraries can improve satisfaction with information services for specific types of patients.
Adult breast cancer (BrCa) clinic patients and mothers of inpatient neonatal intensive care unit (NICU) patients were randomized to receive routine information services (control) or an IRx intervention.
The BrCa trial randomized 211 patients and the NICU trial, 88 mothers. The BrCa trial showed no statistically significant differences in satisfaction ratings between the treatment and control groups. The IRx group in the NICU trial reported higher satisfaction than the control group regarding information received about diagnosis, treatments, respiratory tradeoffs, and medication tradeoffs. BrCa patients posed questions to librarians more frequently than did NICU mothers, and a higher percentage reported using the website. Questions asked of the librarians by BrCa patients were predominantly clinical and focused on the areas of treatment and side effects.
Study results provide some evidence to support further efforts to both implement information prescription projects in selected settings and to conduct additional research on the costs and benefits of services.
本研究旨在评估图书馆提供个性化信息服务是否可以提高特定类型患者对信息服务的满意度。
将成年乳腺癌（BrCa）门诊患者和住院新生儿重症监护病房（NICU）患者的母亲随机分为接受常规信息服务（对照组）或 IRx 干预组。
BrCa 试验随机入组 211 例患者，NICU 试验随机入组 88 例母亲。BrCa 试验中，治疗组和对照组在满意度评分方面无统计学显著差异。NICU 试验中，IRx 组在接受诊断、治疗、呼吸权衡和药物权衡方面的信息方面的满意度高于对照组。与 NICU 母亲相比，BrCa 患者向图书馆员提问的频率更高，且有更高比例的患者报告使用了网站。BrCa 患者向图书馆员提出的问题主要是临床相关的，集中在治疗和副作用方面。
研究结果为在选定环境中实施信息处方项目以及开展有关服务成本和效益的进一步研究提供了一些证据支持。
