Geraedts Max, Selbmann Hans-Konrad
Institut für Gesundheitssystemforschung, Universität Witten-Herdecke, Witten.
Z Evid Fortbild Qual Gesundhwes. 2011;105(5):412-6. doi: 10.1016/j.zefq.2011.05.005. Epub 2011 Jun 17.
The German Health Ministry funded 10 demonstration projects and accompanying research of benchmarking in health care. The accompanying research work aimed to infer generalisable findings and recommendations. We performed a meta-evaluation of the demonstration projects and analysed national and international approaches to benchmarking in health care. It was found that the typical benchmarking sequence is hardly ever realised. Most projects lack a detailed analysis of structures and processes of the best performers as a starting point for the process of learning from and adopting best practice. To tap the full potential of benchmarking in health care, participation in voluntary benchmarking projects should be promoted that have been demonstrated to follow all the typical steps of a benchmarking process.
德国卫生部资助了10个医疗保健领域的示范项目及相关的标杆管理研究。相关研究工作旨在得出可推广的研究结果和建议。我们对示范项目进行了元评估，并分析了国内外医疗保健领域的标杆管理方法。结果发现，典型的标杆管理流程几乎从未得到落实。大多数项目缺乏对最佳绩效者的结构和流程进行详细分析，而这是借鉴和采用最佳实践过程的起点。为充分挖掘医疗保健领域标杆管理的潜力，应推动参与那些已证明遵循标杆管理流程所有典型步骤的自愿标杆管理项目。
