Lateef Fatimah
Department of Emergency Medicine, Singapore General Hospital, 1 Hospital Drive, Outram Road, Singapore.
J Emerg Trauma Shock. 2011 Apr;4(2):163-7. doi: 10.4103/0974-2700.82199.
Patient expectation in health care continues to increase and this is something that needs to be managed adequately in order to improve outcomes and decrease liability. Understanding patients' expectations can enhance their satisfaction level. In the environment of the Emergency Department, with the acutely ill, serious and time-dependent issues as well as high level of stress, managing patient expectations can indeed be challenging. This paper discusses patients expectations and proposes implementation of elements of patient-centered care and value-based care into our existing health care systems today.
患者对医疗保健的期望持续上升，为了改善治疗效果并减少责任，这是需要妥善管理的。了解患者的期望可以提高他们的满意度。在急诊科环境中，面对急症、重症、时间紧迫的问题以及高度压力，管理患者期望确实具有挑战性。本文讨论了患者期望，并提议将以患者为中心的护理和基于价值的护理要素纳入我们当今现有的医疗保健系统。
