Brestovacki Branislava, Milutinović Dragana, Cigić Tomislav, Grujić Vera, Simin Dragana
Institut za zdravstvenu zastitu dece i omladine Vojvodine, Novi Sad.
Med Pregl. 2011 May-Jun;64(5-6):262-6. doi: 10.2298/mpns1106262b.
Health care workers often come into conflict situations while performing their daily activities. People behave differently when they come into conflicts and they are usually not aware of their own reactions. The aim of this paper was to establish the presence of conflict styles among health workers and the differences in relation to demographic characteristics (education, working experience, managerial position).
The research was done as a cross-sectional study and through surveys. The conflict handling questionnaire was used as the research instrument. The questionnaire contained 30 statements arranged in five dimensions of conflict styles. The sample included one hundred nurses and fifty-five doctors.
The research showed that accommodating was the most often used conflict style. There was no significant difference in styles of managerial and non-managerial staff, but there was a significant difference in the styles adopted by doctors and nurses. It should be noted that nurses used avoiding and accommodating conflict styles much more often.
It is important to increase the awareness of conflict existence and the possibility of solving the problem constructively in order to achieve more efficient duty performance.
医护人员在日常工作中经常会遇到冲突情况。人们在冲突时行为各异，而且通常意识不到自己的反应。本文旨在确定医护人员中冲突处理方式的存在情况以及与人口统计学特征（教育程度、工作经验、管理职位）相关的差异。
本研究采用横断面研究并通过问卷调查进行。冲突处理问卷用作研究工具。该问卷包含30条陈述，按冲突处理方式的五个维度排列。样本包括100名护士和55名医生。
研究表明，迁就型是最常用的冲突处理方式。管理人员和非管理人员的冲突处理方式没有显著差异，但医生和护士采用的方式存在显著差异。需要注意的是，护士更常使用回避型和迁就型冲突处理方式。
提高对冲突存在的认识以及建设性解决问题的可能性，对于实现更高效的工作表现很重要。
