Farrell Ann M, Mayer Susan H, Rethlefsen Melissa L
Mayo Clinic Libraries, Mayo Clinic, Rochester, Minnesota, USA.
Med Ref Serv Q. 2011;30(3):233-44. doi: 10.1080/02763869.2011.590413.
Librarians at the Mayo Clinic developed customized Web 2.0 courses for library staff, health science faculty, and nurse educators. As demand for this type of training spread across the institution, a single, self-paced class was developed for all employees. The content covered the typical Web 2.0 and social media tools (e.g., blogs, really simple syndication [RSS], wikis, social networking tools) emphasizing the organization's social media guidelines. The team consulted with the public affairs department to develop the class and coordinate marketing and advertising. The eight-module, blog-based course was introduced to all employees in 2010. Employees completing each module and passing a brief assessment receive credit on their employee transcript. Libraries staff provided support to participants throughout the duration of the course through chat widgets, e-mail, and blog comments. The results show that even though a high number of learners accessed the course, the completion percentage was low since there was no requirement to complete the course. Deploying a single, self-paced course for a large institution is an enormous undertaking, requiring the support of high level administration, managers, and employees.
梅奥诊所的图书馆员为图书馆工作人员、健康科学教员和护士教育工作者开发了定制的Web 2.0课程。随着对这类培训的需求在整个机构中蔓延，为所有员工开发了一门单一的自主学习课程。内容涵盖了典型的Web 2.0和社交媒体工具（如博客、简易信息聚合[RSS]、维基、社交网络工具），强调了该机构的社交媒体指南。该团队与公共事务部门协商开发该课程，并协调营销和广告宣传。这门基于博客的八门课程模块于2010年面向所有员工推出。完成每个模块并通过简短评估的员工将在其员工成绩单上获得学分。图书馆工作人员在课程期间通过聊天窗口、电子邮件和博客评论为参与者提供支持。结果显示，尽管有大量学习者访问了该课程，但由于没有完成课程的要求，完成率较低。为一个大型机构部署一门单一的自主学习课程是一项艰巨的任务，需要高层管理人员、经理和员工的支持。
