dos Santos José Luís Guedes, Prochnow Adelina Giacomelli, de Lima Suzinara Beatriz Soares, Leite Joséte Luzia, Erdmann Alacoque Lorenzini
Universidade Federal de Santa Catarina, Florianópolis, SC, Brasil.
Rev Esc Enferm USP. 2011 Aug;45(4):959-65. doi: 10.1590/s0080-62342011000400024.
The objective of the following study was to analyze the conceptions that head nurses of a university hospital have about nursing communication management. It is a descriptive-exploratory study with an interpretative qualitative approach. The set of data was produced between September and October 2007 through interviews with 19 head nurses in a university hospital in Southern Brazil and submitted to thematic analysis. The nurses recognize the relevance of communication in nursing management, but have different perceptions: part of the research group understands communication from its interactive and dialogical perspective; others understand formal communication, based on the transmission and maintenance of standards and hospital routines, with emphasis on written communication. Further discussion about the triad communication, management and dialogue is required in order to build more interactive forms of hospital nursing care management.
以下研究的目的是分析一所大学医院的护士长对护理沟通管理的观念。这是一项采用解释性定性方法的描述性探索性研究。2007年9月至10月期间，通过对巴西南部一所大学医院的19名护士长进行访谈收集了一系列数据，并进行了主题分析。护士们认识到沟通在护理管理中的重要性，但有不同的看法：部分研究组从互动和对话的角度理解沟通；其他人则基于标准和医院常规的传递与维持来理解正式沟通，强调书面沟通。为了构建更具互动性的医院护理管理形式，需要进一步讨论沟通、管理和对话这三者之间的关系。
