Yang Yi-Feng
Graduate School of Business and Administration, Shu-Te University, No. 59, Hun Shang Rd., Yen Chao Dist., Kaohsiung City, 82445, Taiwan, ROC.
Psychol Rep. 2011 Jun;108(3):717-36. doi: 10.2466/01.28.PR0.108.3.717-736.
Managerial transformational leadership skills may directly influence banking counter staff toward change commitment and improve job satisfaction and service quality, or the influence instead may be mediated by change commitment. For a sample comprised of 246 managers from four large Taiwanese banks, the following path relationships were tested: (1) the association of transformational leadership with change commitment, (2) the association of change commitment with job satisfaction, and (3) the direct or indirect (through the mediation of change commitment) effect of transformational leadership on job satisfaction. Regression was utilized to gain insight into the effects of transformational leadership and change commitment on job satisfaction. Transformational leadership may foster change by providing psychological support to the banking counter staff, enabling them to use their skills to meet the needs of individual customers in response to complex environments.
管理变革型领导技能可能直接影响银行柜台工作人员的变革承诺，并提高工作满意度和服务质量，或者这种影响可能通过变革承诺来介导。对于一个由来自台湾四家大型银行的246名经理组成的样本，测试了以下路径关系：（1）变革型领导与变革承诺的关联，（2）变革承诺与工作满意度的关联，以及（3）变革型领导对工作满意度的直接或间接（通过变革承诺的中介作用）影响。采用回归分析来深入了解变革型领导和变革承诺对工作满意度的影响。变革型领导可以通过为银行柜台工作人员提供心理支持来促进变革，使他们能够运用自己的技能来满足个体客户在复杂环境中的需求。
