挪威重症监护护理中患者满意度和结构因素的描述性研究。
A descriptive study of patient satisfaction and the structural factors of Norwegian intensive care nursing.
机构信息
Department of Nursing Care, Lovisenberg Deaconal University College, Norway.
出版信息
Intensive Crit Care Nurs. 2011 Oct;27(5):281-9. doi: 10.1016/j.iccn.2011.07.004. Epub 2011 Aug 31.
PURPOSE
The aim of this study was to describe patient satisfaction with nursing care in three different Norwegian Coronary Intensive Care Units and compare the results with other structural factors such as nursing competence, skill-mix, clinical experience, nurse to patient ratio and number of beds.
METHODS
A descriptive and comparative design was employed and 150 patients at three Coronary Intensive Care Units were included. Patient satisfaction data was collected using the Intensive Nursing Care Quality Instrument (59 items). The data collected was comprised of two parts: a questionnaire and information on the structural factors of the organisational structure. The data was analysed using descriptive statistics.
RESULTS
Patients expressed overall satisfaction with the nursing care. No clear association was found between patient satisfaction and nursing competence, skill-mix, clinical experience, nurse to patient ratio and number of beds. When comparing results between units, significant differences were seen for 17 out of 46 questions.
CONCLUSIONS
The results provide insight into how critical care staffing and skill-mix affect patient satisfaction and guide future nursing research in this subject area.
目的
本研究旨在描述三位患者对护理服务的满意度，并将其与护理能力、技能组合、临床经验、护士与患者比例和床位数量等其他结构因素进行比较。
方法
采用描述性和比较性设计，选取三家冠心病重症监护病房的 150 名患者进行研究。采用重症监护护理质量量表（59 项）收集患者满意度数据。收集的数据包括两部分：问卷和组织结构结构因素信息。采用描述性统计方法对数据进行分析。
结果
患者对护理服务总体满意度较高。患者满意度与护理能力、技能组合、临床经验、护士与患者比例和床位数量之间没有明显关联。对三个单位的结果进行比较时，46 个问题中有 17 个存在显著差异。
结论
研究结果深入了解了重症监护人员配备和技能组合如何影响患者满意度，并为该领域的未来护理研究提供了指导。
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