Swensen Stephen J, Dilling James A, Harper C Michel, Noseworthy John H
Mayo Clinic, Rochester, MN 55905, USA.
Am J Med Qual. 2012 Jan-Feb;27(1):58-65. doi: 10.1177/1062860611410966. Epub 2011 Sep 6.
The authors present Mayo Clinic's Value Creation System, a coherent systems engineering approach to delivering a single high-value practice. There are 4 tightly linked, interdependent phases of the system: alignment, discovery, managed diffusion, and measurement. The methodology is described and examples of the results to date are presented. The Value Creation System has been demonstrated to improve the quality of patient care while reducing costs and increasing productivity.
作者介绍了梅奥诊所的价值创造系统,这是一种用于提供单一高价值医疗服务的连贯系统工程方法。该系统有四个紧密相连、相互依存的阶段:协调、发现、管理推广和评估。文中描述了该方法,并展示了迄今为止的成果示例。价值创造系统已被证明在降低成本和提高生产率的同时,还能提升患者护理质量。