Rosa Raquel Borba, Pelegrini Alisia Helena Weis, Lima Maria Alice Dias da Silva
Municipal de Saúde de Porto Alegre, Rio Grande do Sul, Brasil.
Rev Gaucha Enferm. 2011 Jun;32(2):345-51. doi: 10.1590/s1983-14472011000200019.
The following research is a quantitative-qualitative study that aimed to analyze the view of users on the problem-solving capacity of care in a Family Health Unit and its relation with their satisfaction. The quantitative data were collected through a semi-structured form. The results showed the fact that 61.3% of users had their problems solved always or most times. The view of users on the problem-solving capacity is related to how they perceive their health problems' solution, and, for some, is associated to referral to specialized service. There is a relationship between always or most times finding a solution and being very satisfied. Results show that users' satisfaction and their view on the problem-solving capacity of care contribute to the organization and improvement of health services.
以下研究是一项定量与定性相结合的研究，旨在分析家庭健康中心用户对护理问题解决能力的看法及其与满意度的关系。定量数据通过半结构化表格收集。结果表明，61.3%的用户的问题总能或大多时候能得到解决。用户对问题解决能力的看法与他们对自身健康问题解决方式的认知有关，对一些人来说，还与转介到专科服务有关。总能或大多时候找到解决方案与非常满意之间存在关联。结果表明，用户的满意度及其对护理问题解决能力的看法有助于卫生服务的组织和改进。
