[Problem-solving capacity of care and users' satisfaction in the family health strategy program].

The following research is a quantitative-qualitative study that aimed to analyze the view of users on the problem-solving capacity of care in a Family Health Unit and its relation with their satisfaction. The quantitative data were collected through a semi-structured form. The results showed the fact that 61.3% of users had their problems solved always or most times. The view of users on the problem-solving capacity is related to how they perceive their health problems' solution, and, for some, is associated to referral to specialized service. There is a relationship between always or most times finding a solution and being very satisfied. Results show that users' satisfaction and their view on the problem-solving capacity of care contribute to the organization and improvement of health services.