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一项针对自费癌症筛查体检项目的患者满意度调查。

Patient satisfaction survey of a self-paid physical checkup program for cancer screening.

作者信息

Lu Jui-Hsuan, Cheung Bruno M H, Hsia Shan, Chou Hung-Huan, Tsai Jaw-Ji, Liu Pi-Haw, Jeng Kee-Ching

机构信息

Departments of Medical Research and Family Medicine, Taichung Veterans General Hospital, Taichung, Taiwan.

出版信息

Asian Pac J Cancer Prev. 2011;12(10):2571-4.

PMID:22320936
Abstract

INTRODUCTION

Early disease detection is an effective way to control diseases. Government sponsored health screening programs show their health value by increasing numbers of participants each year. Self-paid physical checkup programs may complement these programs. The purpose of this study was to examine participants' satisfaction with a self-paid physical checkup program for cancer screening.

METHODS

This cross-sectional study consisted of two surveys with qualitative and quantitative questionnaires. A random sample of 1000 participants was collected from those who attended the self-paid physical checkup program in two periods. Their needs and expectations with the program with five point scores were analyzed.

RESULTS

Data were collected during the period of January to June, 2001 and again in 2011. The response rates were 93.8% and 59%, and the effective rates were 94% and 71.4%, respectively. The results indicated that participants' items needed and items wished to cancel were similar in both surveys. The self-paid physical checkup program met the needs of participants concerning gastrointestinal, colorectal and abdomen examinations. In contrast, dental, eye and physical examinations, and HIV screening were viewed as less interesting by participants, because of the lack of immediate post-checkup cares or they were not at high risk.

CONCLUSIONS

Self-paid physical checkup programs add value to free cancer screening for health maintenance and help provide good physician-patient relationships, health education and post-checkup cares.

摘要

引言

疾病早期检测是控制疾病的有效方法。政府资助的健康筛查项目每年通过增加参与者数量来体现其健康价值。自费体检项目可以作为这些项目的补充。本研究的目的是调查参与者对自费癌症筛查体检项目的满意度。

方法

这项横断面研究包括两项采用定性和定量问卷的调查。从两个时间段参加自费体检项目的人群中随机抽取1000名参与者。分析他们对该项目的需求和期望,并给出五分制评分。

结果

数据分别于2001年1月至6月期间以及2011年收集。回复率分别为93.8%和59%,有效率分别为94%和71.4%。结果表明,两项调查中参与者需要的项目和希望取消的项目相似。自费体检项目满足了参与者在胃肠道、结肠和腹部检查方面的需求。相比之下,牙科、眼科和体格检查以及艾滋病毒筛查被参与者认为趣味性较低,原因是缺乏检查后的即时护理或者他们风险不高。

结论

自费体检项目为免费癌症筛查增添了价值,有助于维护健康,并有助于建立良好的医患关系、开展健康教育以及提供检查后护理。

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