Cottier Christoph
Ther Umsch. 2012 Feb;69(2):120-5. doi: 10.1024/0040-5930/a000263.
The author, former chief of a medical department and experienced in quality management, describes the development of quality standards by palliative ch, the Swiss Society for Palliative Care. These standards are the basis for explicit quality-criteria. The performance of an institution for palliative care is evaluated against these criteria, during an audit and peer review. Further information is given concerning the label Quality in Palliative Care. The author describes the importance oft the PDCA-cycle as an instrument for permanent improvement. Institutions with little experience in quality management are adviced to start on a smaller scale and use internal audits. Finally the author gives some thoughts as to the limitations of quality management in palliative care.
作者曾任某医学科室主任，在质量管理方面经验丰富，他描述了瑞士姑息治疗协会制定姑息治疗质量标准的过程。这些标准是明确质量标准的基础。在审核和同行评审期间，根据这些标准对姑息治疗机构的表现进行评估。文中还提供了关于“姑息治疗质量”标签的更多信息。作者阐述了PDCA循环作为持续改进工具的重要性。建议质量管理经验不足的机构从小规模开始，并开展内部审核。最后，作者对姑息治疗质量管理的局限性进行了一些思考。
