Prot Katarzyna, Anczewska Marta, Indulska Anna, Raduj Joanna, Pałyska Maciej
Centrum Zdrowia Psychicznego IPiN w Warszawie.
Psychiatr Pol. 2011 Nov-Dec;45(6):799-809.
To evaluate patients' and families' satisfaction from services provided in community care and to analyse the correlation between patients' psychopathology, quality of life and satisfaction.
The study is anonymous. In 2008, nienety-seven patients from five community care settings in Warsaw filled in Frankfurt Scale short version, Quality of Life Scale QS and Verona Scale version for the patient. 38 patients' relatives from three community care settings in Warsaw filled in the Verona Scale version for the family. Care settings were evaluated using The European Service Mapping Schedule - ESMS.
The level of total treatment-related satisfaction in all the researched centres, with the exception of one, was in excess of 80%. The study also revealed a negative correlation between service satisfaction and patient's mental condition. The quality of patients' lives does not correlate with service satisfaction.
The research gives no unequivocal answer to the question regarding the factors that increase service satisfaction, but it evidently shows deficiencies in the current psychiatric care system. The results of our studies point out at the lack of the variety of forms of community care available. Especially important is to involve the family in the process of treatment and offer the crisis intervention as a part of the service.
评估患者及其家属对社区护理服务的满意度，并分析患者的精神病理学、生活质量与满意度之间的相关性。
本研究采用匿名方式。2008年，来自华沙五个社区护理机构的97名患者填写了法兰克福量表简版、生活质量量表QS以及患者版维罗纳量表。来自华沙三个社区护理机构的38名患者亲属填写了家庭版维罗纳量表。使用欧洲服务映射表（ESMS）对护理机构进行评估。
除一个研究中心外，所有研究中心的总体治疗相关满意度均超过80%。该研究还揭示了服务满意度与患者精神状况之间存在负相关。患者的生活质量与服务满意度无关。
该研究对于提高服务满意度的因素问题并未给出明确答案，但明显显示出当前精神科护理系统存在不足。我们的研究结果指出了社区护理形式的多样性不足。尤其重要的是让家庭参与治疗过程，并提供危机干预作为服务的一部分。
