Woods Rebecca
VA Medical Center's Community-Based Outpatient Clinic, Tilton, NH, USA.
Nurs Econ. 2011 Sep-Oct;29(5):278-82.
The objective of this study was to determine the effectiveness of daily reminder phone calls on reducing no-show rates in the ambulatory care setting. With the initiation of reminder telephone calls over a 6-month period, the no-show rate dropped by 50% from 8% to 4%. The no-show rate with reminder letters over 3 months was reduced by 29% from 8.5% to 6%. Reminding patients by telephone call 1 day prior to their appointment significantly increased the number of patients who arrived. Reminder phone calls also allowed patients to cancel their appointments if they weren't able to attend, rather than not showing up. Patients were given the option of rescheduling their appointments while on the phone at that time or calling back to reschedule. Most patients took the opportunity to reschedule at that time.
本研究的目的是确定在门诊护理环境中，每日提醒电话对降低失约率的有效性。在为期6个月的提醒电话启动期间，失约率从8%降至4%，下降了50%。在3个月的时间里，提醒信使失约率从8.5%降至6%，降低了29%。在预约前1天通过电话提醒患者，显著增加了前来就诊的患者数量。提醒电话还允许患者在无法就诊时取消预约，而不是爽约。患者可以选择在打电话时重新安排预约时间，或者回电重新安排。大多数患者当时就抓住机会重新安排了预约时间。
