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麻醉医生的工作满意度、压力和倦怠:麻醉医生和医疗保健管理者的相关话题?

Job satisfaction, stress and burnout in anaesthesia: relevant topics for anaesthesiologists and healthcare managers?

机构信息

Department of Anaesthesia and Perioperative Medicine, Complejo Hospitalario Universitario A Coruña, A Corunã,Spain.

出版信息

Eur J Anaesthesiol. 2012 Jul;29(7):311-9. doi: 10.1097/EJA.0b013e328352816d.

Abstract

Job satisfaction is defined as an employee's positive reaction towards his/her work. Changes in health policies, which are seen as a threat to the autonomy of health workers, are associated with a decrease in satisfaction levels, increase burnout among physicians, and may impair the quality and safety of care. The work environment of anaesthesiologists include stressful areas such as the operating theatre, the ICU, and the emergency setting, and this has been linked to higher levels of stress and lower satisfaction. We frequently lack feedback from patients and even our colleagues despite usually working within a team. Nevertheless, job satisfaction and burnout rates in anaesthesia are similar to other specialties. The most relevant factors in job satisfaction are worker autonomy, control of the working environment, recognition of our value, professional relationships, leadership and organisational justice. Although these can be manipulated for good or otherwise, there are additional, less malleable factors such as personality, expectations and motivation of the employee, that play a part. Within organisations there needs to be the will to evaluate employees' satisfaction, to improve their work environment and to develop strategies and coping mechanisms for professional stress. Personal wellness should also be nurtured, as a satisfactory work-life balance and an adequate social support network might act as a buffer for dissatisfaction and burnout. Improvement in satisfaction might create a positive work climate that would benefit both the safety of our patients and our profession.

摘要

工作满意度是指员工对其工作的积极反应。医疗政策的变化被视为对卫生工作者自主权的威胁,与满意度的降低、医生职业倦怠的增加以及医疗质量和安全的受损有关。麻醉师的工作环境包括手术室、重症监护室和急救环境等压力较大的区域,这与更高的压力水平和更低的满意度有关。尽管我们通常在团队中工作,但我们经常缺乏来自患者甚至同事的反馈。然而,麻醉科的工作满意度和倦怠率与其他专业相似。工作满意度的最相关因素是工人的自主权、对工作环境的控制、对自身价值的认可、专业关系、领导力和组织公正。尽管这些因素可以被人为地加以控制,但还有一些不太容易改变的因素,如员工的个性、期望和动机,也会对其产生影响。在组织中,需要有意愿评估员工的满意度,改善他们的工作环境,并制定应对职业压力的策略和应对机制。个人的健康也需要得到培养,因为满意的工作与生活平衡以及充足的社会支持网络可能是缓解不满和倦怠的缓冲器。满意度的提高可能会创造一种积极的工作氛围,这将有利于我们患者的安全和我们的职业。

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