Nowak Nancy A, Rimmasch Holly, Kirby Ann, Kellogg Chad
Intermountain Healthcare, Salt Lake City, USA.
Healthc Financ Manage. 2012 Apr;66(4):82-8.
By improving its patient flow, Intermountain Healthcare was able to increase capacity and improve resource utilization. The project's guiding principle was to remove variation from patient flow processes, increase collaboration, and enhance the quality of care. A pilot project to redesign patient flow at Intermountain Medical Center focused on patient placement and care coordination. The pilot resulted in the creation of 21 virtual beds, reduced severity-adjusted average length of stay, enhanced patient satisfaction, and improved bed turn-around time.
通过改善患者流程，山间医疗集团能够提高容量并改善资源利用。该项目的指导原则是消除患者流程中的差异、加强协作并提高护理质量。山间医疗中心重新设计患者流程的一个试点项目聚焦于患者安置和护理协调。该试点项目新增了21张虚拟床位，缩短了病情调整后的平均住院时间，提高了患者满意度，并改善了床位周转时间。
