Conte H R, Ratto R, Clutz K, Karasu T B
Department of Psychiatry, Albert Einstein College of Medicine/Montefiore Medical Center, Bronx, New York.
J Psychother Pract Res. 1995 Winter;4(1):43-51.
This study investigated outpatients' satisfaction with therapists, as determined by their perceptions of therapists' behaviors and characteristics, and related patient satisfaction to measures of psychotherapy outcome derived from patients themselves, therapists, and an independent rater. After discharge, 138 demographically and diagnostically heterogeneous patients who had been in psychodynamically oriented psychotherapy returned mailed questionnaires. Therapist characteristics and behaviors such as being likeable, accepting, encouraging, and respectful, helping patients to understand themselves better, and not being "too quiet," as well as overall ratings of satisfaction with therapists, were significantly correlated with patients' ratings of improvement and of help received and with therapists' ratings of outcome.
本研究调查了门诊患者对治疗师的满意度，该满意度由患者对治疗师行为和特征的认知所决定，并将患者满意度与来自患者自身、治疗师及一名独立评估者的心理治疗结果测量指标相关联。出院后，138名接受过心理动力学取向心理治疗、人口统计学和诊断学上具有异质性的患者返还了邮寄的问卷。治疗师的特征和行为，如讨人喜欢、接纳、鼓励和尊重患者，帮助患者更好地理解自己，以及不过于“沉默寡言”，还有对治疗师的总体满意度评分，均与患者的改善评分、所获帮助评分以及治疗师的结果评分显著相关。
