Canterbury Christ Church University, Kent, UK.
J Psychiatr Ment Health Nurs. 2013 Apr;20(5):448-54. doi: 10.1111/j.1365-2850.2012.01947.x. Epub 2012 Jul 5.
The aim of this paper is to provide an overview of the evidence base regarding the use of video conferencing (VC), implementation issues, policies, procedures, technical requirements and VC etiquette. The paper is based on a literature review of VC within the mental health sector and the authors' experience in implementing VC. Six themes emerged from the literature review: applications of VC, VC assessments, treatment, training and supervision, practitioner anxiety, and VC administrative processes. The results of the review support the use of VC in mental health services. Guidelines for the implementation of VC are discussed, including the importance of staff and service user consultations, training in the use of VC, clear guidance for staff with regards to usage, confidentiality and data protection policies, and VC etiquette. Challenges that can arise when implementing VC in a mental health context are also discussed. Arguably, it is not the technology, but the cultural change it represents to staff which seems to be the most important factor regarding successful implementation.
本文旨在提供有关视频会议（VC）使用、实施问题、政策、程序、技术要求和 VC 礼仪的证据基础概述。本文基于对精神卫生部门内 VC 的文献回顾以及作者在实施 VC 方面的经验。文献综述中出现了六个主题：VC 的应用、VC 评估、治疗、培训和监督、从业者焦虑以及 VC 行政流程。综述的结果支持在精神卫生服务中使用 VC。讨论了 VC 实施指南，包括员工和服务用户咨询、VC 使用培训、针对员工使用的明确指导、保密性和数据保护政策以及 VC 礼仪的重要性。还讨论了在精神卫生环境中实施 VC 时可能出现的挑战。可以说，对于成功实施来说，最重要的因素不是技术，而是它代表的对员工的文化变革。
