Department of Radiography, City University London, UK.
Patient Educ Couns. 2012 Sep;88(3):414-9. doi: 10.1016/j.pec.2012.06.025. Epub 2012 Jul 12.
This project aimed to develop an open-access on-line resource to assist health care professionals in providing effective feedback on patient-centered clinical and communication skills. The collaborative nature of the development of this learning resource is outlined and evaluation of its use is discussed.
An inter-professional team of teaching staff from two London Universities employed a researcher to interview experienced clinical and academic health care professionals and gather examples of difficult feedback situations. Material was used to develop short video clips illustrating some common challenges in giving feedback on clinical and communication skills. Initial evaluation following use of the scenarios in workshops was undertaken by means of a "talking wall" technique.
Evaluation indicated that the resource enhanced the learning experience by providing realistic and challenging scenarios to focus discussion.
Inter-professional working and piloting the use of the video scenarios in workshops enabled the improvement and refinement of an on-line staff development resource on feedback.
The on-line resource is now available as an open access learning tool, with eight scenarios and guidelines for providing effective feedback in the academic or clinical setting. It can be used for self-study or as part of a group training session.
本项目旨在开发一个开放获取的在线资源，以帮助医疗保健专业人员提供有效的反馈，帮助患者掌握以临床和沟通为中心的技能。概述了开发这一学习资源的合作性质，并讨论了其使用效果的评估。
来自两所伦敦大学的跨专业教学团队聘请了一名研究人员，对经验丰富的临床和学术医疗保健专业人员进行了访谈，并收集了一些难以提供反馈的情况的例子。这些材料被用于开发短视频剪辑，其中包含一些在提供临床和沟通技能反馈方面的常见挑战。通过“谈话墙”技术，在使用场景进行研讨会后，对初始评估进行了讨论。
评估表明，该资源通过提供现实和具有挑战性的场景来集中讨论，增强了学习体验。
跨专业合作，并在研讨会中试用视频场景，使在线员工发展资源的反馈得到了改进和完善。
该在线资源现已作为开放获取的学习工具提供，其中包括八个场景和在学术或临床环境中提供有效反馈的指南。它可以用于自学或作为小组培训课程的一部分。
