Mayhew Fred
Division of Public Administration, Northern Illinois University, USA.
J Health Hum Serv Adm. 2012 Summer;35(1):109-35.
This article examines the nature of interorganizational relationships that are formed within a multi-tier human service delivery system. Taking into account the hierarchical structure of a statewide initiative to support early childhood education, the study investigates the differences in the relationships between organizations at the service and administrative levels of the system. Forty-nine administrative level and 146 service delivery level relationships are evaluated. Findings indicate that organizations involved in direct service delivery form more collaborative relationships. Thus, when government provides funding for human services, policymakers must seek to balance public accountability with the advantages believed to be inherent in devolved service delivery. Furthermore, practitioners who appreciate the importance and nuances of interorganizational relationships will be in a position to better manage their organizations in an environment of increased collaborative activity and joint delivery of services. Going forward, human service systems will continue to involve organizations from the public, nonprofit, and private sector. A better understanding of how these organizations work together is crucial to the effective delivery of these essential services.
本文探讨了在多层级人类服务提供系统中形成的组织间关系的本质。考虑到一项支持幼儿教育的全州性倡议的层级结构，该研究调查了系统中服务层和管理层组织之间关系的差异。对49个管理层关系和146个服务提供层关系进行了评估。研究结果表明，参与直接服务提供的组织形成了更多的合作关系。因此，当政府为人类服务提供资金时，政策制定者必须寻求在公共问责制与下放服务提供所固有的优势之间取得平衡。此外，认识到组织间关系的重要性和细微差别的从业者，将能够在合作活动增加和联合提供服务的环境中更好地管理他们的组织。展望未来，人类服务系统将继续涉及公共、非营利和私营部门的组织。更好地理解这些组织如何协同工作对于有效提供这些基本服务至关重要。
