Tennant Michele R, Auten Beth, Botero Cecilia E, Butson Linda C, Edwards Mary E, Garcia-Milian Rolando, Lyon Jennifer A, Norton Hannah F
University of Florida Health Science Center Libraries and University of Florida Genetics Institute, Gainesville, Florida 32610-0206, USA.
Med Ref Serv Q. 2012;31(3):280-301. doi: 10.1080/02763869.2012.698172.
This article describes how the reference department at a large academic health sciences library evolved to address the clinical and research information needs of the parent organization without losing its close connections to the classroom and curriculum. Closing the reference desk, moving to on-call and house call models, designing positions such as clinical research librarian and basic biomedical sciences librarian, finding alternative funding to grow the department, providing technology and training to facilitate librarians' work, and developing programming for and taking advice from library clients facilitated efforts to create a relevant presence and solidify the library's place in the university community.
本文描述了一所大型学术健康科学图书馆的参考咨询部门如何演变，以满足母体组织的临床和研究信息需求，同时又不失去与课堂和课程的紧密联系。关闭咨询台，转向随叫随到和上门服务模式，设计临床研究馆员和基础生物医学科学馆员等职位，寻找额外资金以发展该部门，提供技术和培训以便利馆员工作，以及为图书馆用户开展项目并听取他们的建议，这些举措有助于在大学社区中建立起相关影响力并巩固图书馆的地位。
