Nyatanga Brian
University of Worcester, UK.
Br J Community Nurs. 2012 Aug;17(8):369. doi: 10.12968/bjcn.2012.17.8.369.
Effective communication is central to showing empathy at the end of someone's life, yet it is also perhaps the most difficult skill to get right. As a result, communication is one of the aspects of care that patients most often complain about (Healthcare Commission, 2007). It is widely accepted that effective communication is resource and time-intensive, although the benefits tend to outweigh these perceived drawbacks. More importantly, poor communication can have an impact on patients' decision-making in preparation for death.
有效的沟通是在他人生命末期表达同理心的核心，但它也可能是最难掌握得当的技能。因此，沟通是患者最常抱怨的护理方面之一（医疗保健委员会，2007年）。人们普遍认为，有效的沟通需要大量资源和时间，尽管其好处往往超过这些明显的缺点。更重要的是，沟通不畅会影响患者在临终准备过程中的决策。
