Almunawar Mohammad Nabil, Wint Zaw, Low Kim Cheng Patrick, Anshari Muhammad
Faculty of Business, Economics and Policy Studies, Universiti of Brunei Darussalam, Brunei Darussalam.
J Health Care Finance. 2012 Summer;38(4):36-49.
This study seeks to determine the dimension of e-health services in Brunei Darussalam from the customer's perspective. The study seeks to identify, understand, analyze, and evaluate the public's expectation of e-health in Brunei Darussalam. A questionnaire was designed to gather quantitative and qualitative data to survey patients, the patient's family, and health practitioners at hospitals, clinics, or home care centers in Brunei Darussalam from February to March 2011. A 25-item Likert-type survey instrument was specifically developed for this study and administered to a sample of 366 patients. These data were analyzed to provide initial ideas and recommendations to policy makers on how to move forward with the e-health initiative as a means to improve health care services. The survey revealed that there is a high demand and expectation from people of Brunei to have better health care services through an e-health system in order to improve health literacy as well as quality and efficiency of health care. Regardless of the limitations of the survey, the general public has responded to the questionnaire with great support for the abilities of an e-health system. The results of the survey provide a solid foundation for our ongoing research project to proceed further to develop the model of e-health and subsequently to develop a system prototype that incorporates expectations from patients.
本研究旨在从客户角度确定文莱达鲁萨兰国电子健康服务的维度。该研究旨在识别、理解、分析和评估文莱达鲁萨兰国民众对电子健康的期望。设计了一份问卷，以收集定量和定性数据，于2011年2月至3月对文莱达鲁萨兰国医院、诊所或家庭护理中心的患者、患者家属及医疗从业者进行调查。专门为该研究开发了一份包含25个项目的李克特式调查问卷，并对366名患者进行了抽样调查。对这些数据进行分析，以便就如何推进电子健康倡议以改善医疗服务向政策制定者提供初步想法和建议。调查显示，文莱民众对通过电子健康系统获得更好医疗服务有很高的需求和期望，以提高健康素养以及医疗服务的质量和效率。尽管调查存在局限性，但公众对问卷的回复显示出对电子健康系统能力的大力支持。调查结果为我们正在进行的研究项目提供了坚实基础，以便进一步开展研究以开发电子健康模型，并随后开发一个纳入患者期望的系统原型。
