Human Factors Engineering Lab, Mechanical and Industrial Engineering Department, Ryerson University, Toronto, Canada.
Ergonomics. 2012;55(10):1140-56. doi: 10.1080/00140139.2012.706714. Epub 2012 Aug 23.
This paper presents a conceptual framework that can support efforts to integrate human factors (HF) into the work system design process, where improved and cost-effective application of HF is possible. The framework advocates strategies of broad stakeholder participation, linking of performance and health goals, and process focussed change tools that can help practitioners engage in improvements to embed HF into a firm's work system design process. Recommended tools include business process mapping of the design process, implementing design criteria, using cognitive mapping to connect to managers' strategic goals, tactical use of training and adopting virtual HF (VHF) tools to support the integration effort. Consistent with organisational change research, the framework provides guidance but does not suggest a strict set of steps. This allows more adaptability for the practitioner who must navigate within a particular organisational context to secure support for embedding HF into the design process for improved operator wellbeing and system performance.
There has been little scientific literature about how a practitioner might integrate HF into a company's work system design process. This paper proposes a framework for this effort by presenting a coherent conceptual framework, process tools, design tools and procedural advice that can be adapted for a target organisation.
本文提出了一个概念框架，可以支持将人为因素（HF）纳入工作系统设计过程的努力，从而可以实现更好和更具成本效益的 HF 应用。该框架提倡广泛的利益相关者参与策略、将绩效和健康目标联系起来，以及注重流程的变革工具，这些都可以帮助从业者进行改进，将 HF 嵌入到公司的工作系统设计过程中。推荐的工具包括设计过程的业务流程映射、实施设计标准、使用认知映射将其与管理人员的战略目标联系起来、有针对性地使用培训和采用虚拟 HF（VHF）工具来支持集成工作。与组织变革研究一致，该框架提供了指导，但不建议采用严格的步骤集。这为从业者提供了更大的适应性，他们必须在特定的组织环境中进行导航，以确保将 HF 嵌入设计过程中，从而提高操作人员的幸福感和系统性能。
关于从业者如何将 HF 融入公司的工作系统设计过程，科学文献很少。本文通过提出一个连贯的概念框架、流程工具、设计工具和程序建议，为这一努力提出了一个框架，这些工具和建议可以适应目标组织。
