Chism Marlene
J Med Pract Manage. 2012 Jul-Aug;28(1):51-3.
Office gossip, power struggles, employee burnout, and short fuses are becoming more the rule than the exception in running a medical practice. The difficult conversation avoided today can turn into the lawsuit 15 years later. Managers often find it hard to confront high performers and authority figures in the workplace. In order to deal with disruptive behavior and incivility before it ruins the medical practice, practice managers should institute the four steps outlined in this article plus the Vow of Personal Responsibility to improve clarity, teamwork, and personal performance.
办公室八卦、权力斗争、员工倦怠和脾气暴躁在经营医疗业务中越来越成为常态而非例外。今天回避的艰难对话可能在15年后演变成诉讼。管理者常常发现很难在工作场所与表现出色的员工和权威人物对抗。为了在破坏医疗业务之前处理破坏性行为和不文明行为，业务经理应该采取本文概述的四个步骤以及个人责任誓言，以提高清晰度、团队合作和个人表现。
