James Paul T J
Bangkok University, Bangkok, Thailand.
Glob J Health Sci. 2012 Jan 1;4(1):127-39. doi: 10.5539/gjhs.v4n1p127.
The purpose of this paper is to help consolidate and understand management perceptions and experiences of a targeted group (n=7) of Vice-Presidents of international Private Thai hospitals in Bangkok regarding medical tourism impacts.
The method adopted uses a small-scale qualitative inquiry. Examines the on-going development and service management factors which contribute to the establishment and strengthening of relationships between international patients and hospital medical services provision. Develops a qualitative model that attempts to conceptualize the findings from a diverse range of management views into a framework of main (8) - Hospital Management; Hospital Processes; Hospital Technology; Quality Related; Communications; Personnel; Financial; and Patients; and consequent sub-themes (22).
Outcomes from small-scale qualitative inquiries cannot by design be taken outside of its topical arena. This inevitably indicates that more research of this kind needs to be carried out to understand this field more effectively. The evidence suggests that Private Thai hospital management have established views about what constitutes the impact of medical tourism on hospital policies and practices when hospital staff interact with international patients.
As the private health service sector in Thailand continues to grow, future research is needed to help hospitals provide appropriate service patterns and appropriate medical products/services that meet international patient needs and aspirations. Highlights the increasing importance of the international consumer in Thailand's health industry. This study provides insights of private health service providers in Bangkok by helping to understand more effectively health service quality environments, subsequent service provision, and the integrated development and impacts of new medical technology.
本文旨在帮助巩固和理解曼谷7位泰国国际私立医院副院长这一目标群体对于医疗旅游影响的管理认知和经验。
采用小规模定性研究方法。考察有助于建立和加强国际患者与医院医疗服务提供之间关系的持续发展和服务管理因素。构建一个定性模型，试图将来自各种管理观点的研究结果概念化为一个主要框架（8个方面）——医院管理、医院流程、医院技术、质量相关、沟通、人员、财务和患者，以及相应的子主题（22个）。
小规模定性研究的结果按设计不能超出其主题范围。这不可避免地表明需要开展更多此类研究以更有效地理解该领域。有证据表明，泰国私立医院管理层对于医院工作人员与国际患者互动时医疗旅游对医院政策和实践的影响构成有既定看法。
随着泰国私立医疗服务部门持续发展，需要未来的研究来帮助医院提供符合国际患者需求和期望的适当服务模式及合适的医疗产品/服务。突出了国际消费者在泰国医疗行业日益增长的重要性。本研究通过帮助更有效地理解医疗服务质量环境、后续服务提供以及新医疗技术的综合发展和影响，提供了对曼谷私立医疗服务提供者的见解。
