Damasceno Marta Maria Coelho, Zanetti Maria Lúcia, de Carvalho Emilia Campos, Teixeira Carla Regina de Souza, de Araújo Márcio Flávio Moura, Alencar Ana Maria Parente Garcia
Universidade Federal do Ceará, Departamento de Enfermagem, Brazil.
Rev Lat Am Enfermagem. 2012 Jul-Aug;20(4):685-92. doi: 10.1590/s0104-11692012000400008.
The objective of this cross-sectional study was to analyze therapeutic communication techniques used by health workers with patients under care for diabetes mellitus. Data were collected in 2010 in a public facility in the interior of Ceará, Brazil using video camera equipment and direct observation. Results showed that the most frequently used techniques within the "expression" group were: asking questions, voicing interest, and using descriptive phrases. The most frequently used technique within the "clarification" group was: asking the patient to specify the agent of action. Finally, in regard to the "validation" group, only the technique "summarizing content of the interaction" was employed. The conclusion is that despite the use of communication techniques on the part of professionals, there is still an alarming gap concerning communication skills. Such skills should be allied with technical expertise to enable the delivery of qualified care to individuals with diabetes mellitus.
这项横断面研究的目的是分析医护人员与糖尿病患者护理过程中所使用的治疗性沟通技巧。2010年，在巴西塞阿拉内陆的一家公共机构，使用摄像设备和直接观察法收集了相关数据。结果显示，在“表达”组中最常用的技巧是：提问、表达兴趣和使用描述性短语。在“澄清”组中最常用的技巧是：要求患者明确行动主体。最后，在“确认”组方面，仅使用了“总结互动内容”这一技巧。结论是，尽管专业人员使用了沟通技巧，但在沟通技能方面仍存在令人担忧的差距。这些技能应与专业技术相结合，以便为糖尿病患者提供优质护理。
