沙特阿拉伯吉达市卫生部医疗机构会诊期间与患者护理相关的因素。
FACTORS ASSOCIATED WITH PATIENT's CARE DURING CONSULTATION IN MINISTRY OF HEALTH FACILITIES, JEDDAH CITY, SAUDI ARABIA.
作者信息
Balbaid O M, Al-Dawood K M
机构信息
Joint Programme of Family & Community Medicine, Jeddah, Saudi Arabia.
出版信息
J Family Community Med. 1997 Jan;4(1):46-52.
OBJECTIVE
To assess the factors affecting health care and patient's satisfaction during the consultation.
DESIGN
A cross-sectional study was conducted using a structured questionnaire form on a random sample of outpatient clinic attendants.
SETTING
The Outpatient Department clinics at King Fahad and King Abdulaziz Hospital in addition to eleven Primary Health Care Centers (PHCCs) in Jeddah.
SUBJECTS
A sample of 340 subjects attending clinics of two hospitals and eleven PHCCs.
METHODS
Direct interviewing of subjects using a structured questionnaire was carried out. Information collected was basic demographic data regarding satisfaction with aspects of outpatient health care.
RESULTS
The rate of patients' satisfaction in all facilities was 76.5% with no significant variation between hospitals and Primary Health Care Centers. The study showed aspects of poor patient care, such as short consultation time and incomplete physical examination of patients. Other factors correlated with mean consultation time and completeness of physical examination were stressed.
CONCLUSION
There was a low rate of patients' satisfaction in all Ministry of Health (MOH) facilities studied. Aspects related to patient care need to be improved. Practical recommendations on this were stressed.
目的
评估会诊期间影响医疗保健及患者满意度的因素。
设计
采用结构化问卷对门诊就诊者随机样本进行横断面研究。
地点
法赫德国王医院和阿卜杜勒阿齐兹国王医院的门诊部，以及吉达的十一家初级卫生保健中心（PHCCs）。
研究对象
从两家医院和十一家初级卫生保健中心的门诊就诊者中抽取340名样本。
方法
使用结构化问卷对研究对象进行直接访谈。收集的信息为关于门诊医疗保健各方面满意度的基本人口统计学数据。
结果
所有机构的患者满意度为76.5%，医院和初级卫生保健中心之间无显著差异。该研究显示了患者护理方面存在的问题，如会诊时间短和对患者体格检查不完整。强调了与平均会诊时间和体格检查完整性相关的其他因素。
结论
在所研究的所有卫生部（MOH）机构中，患者满意度较低。与患者护理相关的方面需要改进。强调了对此的实际建议。
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