Department of Psychology, Saint Mary's University.
Knightsbridge Human Capital Solutions.
J Occup Health Psychol. 2012 Oct;17(4):473-491. doi: 10.1037/a0029837.
Although many employees are using more information communication technology (ICT) as part of their jobs, few studies have examined the impact of ICT on their well-being, and there is a lack of validated measures designed to assess the ICT factors that may impact employee well-being. Therefore, we developed and validated a measure of ICT demands and supports. Using Exploratory Structural Equation Modeling, we found support for 8 ICT demands (i.e., availability, communication, ICT control, ICT hassles, employee monitoring, learning, response expectations, and workload) and two facets of ICT support (personal assistance and resources/upgrades support). Jointly, the ICT demands were associated with increased strain, stress, and burnout and were still associated with stress and strain after controlling for demographics, job variables, and job demands. The two types of ICT support were associated with lower stress, strain, and burnout. Resources/upgrades support moderated the relationship between learning expectations and most strain outcomes and between ICT hassles and strain. Personal assistance support moderated the relationship between ICT hassles and strain.
尽管许多员工在工作中使用了更多的信息通信技术（ICT），但很少有研究考察 ICT 对他们幸福感的影响，也缺乏经过验证的衡量标准来评估可能影响员工幸福感的 ICT 因素。因此，我们开发并验证了一种衡量 ICT 需求和支持的方法。通过探索性结构方程建模，我们发现了 8 种 ICT 需求（即可用性、沟通、ICT 控制、ICT 困扰、员工监控、学习、响应期望和工作量）和 ICT 支持的两个方面（个人帮助和资源/升级支持）的支持。ICT 需求与增加的压力、紧张和倦怠有关，并且在控制了人口统计学、工作变量和工作需求后，仍然与压力和紧张有关。两种类型的 ICT 支持与较低的压力、紧张和倦怠有关。资源/升级支持调节了学习期望与大多数压力结果之间的关系，以及 ICT 困扰和压力之间的关系。个人援助支持调节了 ICT 困扰与压力之间的关系。
