Bisera Cheryl
Cheryl Bisera Consulting.
J Med Pract Manage. 2012 Sep-Oct;28(2):80-2.
Keeping phone lines open through the mid-day hours may seem commonplace to many practices; however, there are still some that close down entirely during these important hours when patient needs and potential new patient calls don't take a lunch break. This article addresses how many practices violate the best practice of keeping phone lines open throughout business hours while discussing the impact to your practice, helping you understand the real cost of hanging on to this old-school thinking, such as decreased staff efficiency, reduced customer service during prime hours, a compromised image, delayed medical care, and the loss of potential new patients. This article also provides suggestions on how to implement this important phone coverage in your practice and the reasons it's imperative that you do.
对许多医疗机构来说，在中午时段保持电话线路畅通可能看似平常；然而，仍有一些机构在这些重要时段完全关闭电话线路，而患者需求和潜在新患者来电可不会午休。本文探讨了许多医疗机构如何违反了在整个营业时间保持电话线路畅通这一最佳做法，同时讨论了这对你的机构的影响，帮助你理解坚持这种守旧思维的实际代价，比如员工效率降低、黄金时段客户服务减少、形象受损、医疗护理延迟以及潜在新患者流失。本文还就如何在你的机构实施这种重要的电话接听覆盖提供了建议，以及你必须这样做的原因。
