Sjöström O
Swedish Dental Association, Stockholm.
Int Dent J. 1990 Apr;40(2):103-8.
Complaints from patients about dental treatment are on the increase internationally and especially in the USA. The Swedish system for dealing with patients' complaints embraces four different pathways which are described in this paper. One of those is a no-fault-compensation system, which is wholly separate from a procedure under the control of the Swedish licensing authority which deals exclusively with assessing professional negligence. A further, voluntary procedure for dealing with patient complaints is mediated by the Swedish Dental Association and its branches. The paper analyses the type and number of complaints and their assessment under the different procedures.
国际上，尤其是在美国，患者对牙科治疗的投诉正在增加。瑞典处理患者投诉的系统包含四种不同途径，本文对此进行了描述。其中之一是无过错赔偿制度，它与瑞典许可机构控制的程序完全分开，该程序专门处理专业疏忽评估。另一种处理患者投诉的自愿程序由瑞典牙科协会及其分支机构进行调解。本文分析了不同程序下投诉的类型、数量及其评估情况。
