三项护理干预措施对医院患者医疗服务满意度调查（HCAHPS）评分的影响。

Three nursing interventions' impact on HCAHPS scores.

作者信息

Kennedy Bryan, Craig Janet B, Wetsel Margaret, Reimels Elaine, Wright Jennifer

机构信息

6 South Adult Surgical, AnMed Health, Anderson, SC 29621, USA.

出版信息

J Nurs Care Qual. 2013 Oct-Dec;28(4):327-34. doi: 10.1097/NCQ.0b013e31828b494c.

DOI:10.1097/NCQ.0b013e31828b494c

PMID:23519331

Abstract

Staff on a 28-bed surgical unit in a suburban 461-bed medical center implemented 3 interventions to improve patient satisfaction. This quality improvement study investigated the effects of nurse manager rounding, postdischarge phone follow-up, and improved discharge teaching skills on patients' ratings of their care. HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey scores demonstrated a steady upward trend over 18 months following implementation of the changes.

摘要

在一家拥有461张床位的郊区医疗中心，一个设有28张床位的外科病房的工作人员实施了三项干预措施，以提高患者满意度。这项质量改进研究调查了护士长查房、出院后电话随访以及改进出院指导技巧对患者护理评分的影响。在实施这些改变后的18个月里，HCAHPS（医院医疗服务提供者和系统消费者评估）调查得分呈稳步上升趋势。