Demartini Chiara, Mella Piero
Department of Economics and Management, University of Pavia, Pavia, Italy.
Int J Health Plann Manage. 2014 Jan-Mar;29(1):e1-e30. doi: 10.1002/hpm.2177. Epub 2013 Apr 8.
This paper shows how the use of performance management systems affects managers' perception of satisfaction, the effectiveness of the control system and the performance related to process innovation. An exploratory empirical research has been conducted on 85 managers operating in Italian healthcare organizations. Empirical findings put forward that the interactive--as opposed to diagnostic--use of performance management systems enhances managerial satisfaction with the control system and managerial perception of effectiveness. The present study then showed that it is not the control itself that is an obstacle to innovation in organizations in general (and in health organizations in particular) but the diagnostic use of the control mechanisms, which impedes the interaction between the control personnel and those subject to the control. Finally, this paper addresses managerial implications and further research avenues.
本文展示了绩效管理系统的使用如何影响管理者对满意度的认知、控制系统的有效性以及与流程创新相关的绩效。对意大利医疗组织中的85名管理者进行了一项探索性实证研究。实证结果表明，绩效管理系统的交互式（而非诊断式）使用提高了管理者对控制系统的满意度以及对有效性的认知。本研究进而表明，一般而言（尤其是在医疗组织中），并非控制本身阻碍组织创新，而是控制机制的诊断式使用阻碍了控制人员与被控制对象之间的互动。最后，本文探讨了管理启示和进一步的研究方向。
