Department of Occupational Medicine, Regional Hospital Herning, Herning, Denmark.
J Interpers Violence. 2013 Sep;28(13):2749-69. doi: 10.1177/0886260513487987. Epub 2013 May 15.
The aim of this study was to investigate threats and physical violence in the workplace by comparing four areas of human service work, namely psychiatry, eldercare, the Prison and Probation Service (PPS), and special schools (SS). The results revealed that there were statistically significant differences in the frequency of threats and violence among these areas of human service work. In particular, employees in SS were frequently exposed. More exposure was related to a higher degree of reporting incidents in writing to the workplace. However, exposure was not consistently related to self-rated seriousness of the incidents or attitudes that reflect accept of workplace threats and violence. Both threats and physical violence were rated within a moderate range of seriousness in all these areas of work. PPS and SS expressed more accept (attitude) of workplace threats and violence in comparison to psychiatry and eldercare.
workplace threats and violence toward staff in areas of human service work is a widespread phenomenon. There is a particular need for better prevention in SS, more research on the seriousness of threats in general, and more knowledge about the relationship between work environment and attitudes about workplace threats and violence.
本研究旨在通过比较精神病学、老年护理、监狱和缓刑服务（PPS）以及特殊学校（SS）等四个领域的人类服务工作，调查工作场所的威胁和身体暴力情况。结果显示，这些人类服务工作领域的威胁和暴力频率存在统计学显著差异。特别是，SS 的员工经常面临威胁和暴力。更多的接触与更高程度的以书面形式向工作场所报告事件有关。然而，接触程度与自我评估事件的严重程度或反映对工作场所威胁和暴力的接受态度并不一致。在所有这些工作领域，威胁和身体暴力的严重程度都被评为中度。与精神病学和老年护理相比，PPS 和 SS 对工作场所的威胁和暴力表现出更多的接受（态度）。
在人类服务工作领域，工作人员在工作场所面临的威胁和暴力是一种普遍现象。SS 特别需要更好的预防措施，需要更多关于一般威胁严重程度的研究，以及更多关于工作环境与对工作场所威胁和暴力的态度之间关系的知识。
