Instituto Nacional de Salud Publica, Cuernavaca, México.
Rev Saude Publica. 2013 Feb;47(1):44-51. doi: 10.1590/s0034-89102013000100007.
This article describes the experience of the aval ciudadano "Citizens' Representative" (CR) in improving the Mexican health care system.
This is a qualitative study which took place in eight Mexican states in 2008. It evaluates different aspects of a nationwide program to increase the quality of health care services (National Crusade for Quality in Health Services). The Mexican strategy is compared with experiences in other Latin American countries.
In this paper, there is the description of achievements and problems encountered by the CR in promoting social participation in the health of the population.
The CR has great influence when representing health service users and passing on their demands for improvements to health care quality.
本文描述了“公民代表”（CR）在改善墨西哥医疗保健系统方面的经验。
这是 2008 年在墨西哥八个州进行的一项定性研究。它评估了提高医疗服务质量的全国性计划（国家医疗服务质量运动）的不同方面。将墨西哥的策略与其他拉丁美洲国家的经验进行了比较。
本文描述了 CR 在促进社会参与人口健康方面取得的成就和遇到的问题。
CR 在代表卫生服务使用者并将他们对改善医疗质量的要求转达给卫生部门方面具有很大的影响力。
