Al-Jafar Eiman
Department of Health Information Administration, Faculty of Allied Health Sciences, Kuwait University, Kuwait.
Perspect Health Inf Manag. 2013 Apr 1;10(Spring):1c. Print 2013.
Patient satisfaction has gained the focal position in well-planned healthcare delivery systems. The objective of this study was to investigate patient satisfaction with the quality of services provided before and after the implementation of electronic health records (EHRs) at Primary Health Care Centers (PHCCs) in Kuwait. A self-developed questionnaire was used. A random sampling was used to select 700 subjects. The response rate was 74 percent. The majority of participants (67 percent) were 19 to 34 years of age. Of the participants, 63 percent were female and 92 percent were Kuwaiti nationals. Before EHR implementation, respondents' disagreement regarding the doctor's carefulness in conducting the examination, uses of medical terminology, explanations for medication given, and time given for a patient was more than 30 percent. Disagreement regarding the rest of the questions related to the patient/physician relationship after EHR implementation was also higher (25 percent to 39 percent).
患者满意度在精心规划的医疗服务体系中占据了核心地位。本研究的目的是调查科威特初级医疗保健中心（PHCCs）实施电子健康记录（EHRs）前后患者对所提供服务质量的满意度。采用了自行编制的问卷。通过随机抽样选取了700名受试者。回复率为74%。大多数参与者（67%）年龄在19至34岁之间。在参与者中，63%为女性，92%为科威特国民。在实施电子健康记录之前，受访者对医生检查时的细心程度、医学术语的使用、所给药物的解释以及给患者的时间等方面的不同意率超过30%。在实施电子健康记录之后，与患者/医生关系相关的其他问题的不同意率也更高（25%至39%）。
