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绩效启发式:在预测改进前景时对过去成功的错误依赖。

The performance heuristic: a misguided reliance on past success when predicting prospects for improvement.

作者信息

Critcher Clayton R, Rosenzweig Emily L

机构信息

Haas School of Business, University of California-Berkeley.

A. B. Freeman School of Business, Tulane University.

出版信息

J Exp Psychol Gen. 2014 Apr;143(2):480-5. doi: 10.1037/a0034129. Epub 2013 Aug 12.

Abstract

In estimating whether they are likely to improve on a performance task, people lean on a performance heuristic. That is, people rely on their previous performance success as a positive cue when estimating their prospects for performance improvement. Participants whose initial performance was better--either at a darts game (Study 1) or an anagram task (Study 2)-bet more money (Study 1) or estimated a higher subjective likelihood (Study 2) that their subsequent performance would show a specified amount of improvement. Reliance on the heuristic was unwise, for initial performance did not positively predict (and, in fact, negatively predicted) performance improvement. Study 2 suggests that the performance heuristic emerges because forecasters engage in attribute substitution, naturally focusing on their demonstrated performance instead of whether they have already maxed out their potential for improvement on the task. Self-assessments of their initial performance mediated the performance heuristic, but focusing participants on how much performance potential lay before them disrupted it (Study 2). Study 3 showed that the performance heuristic is a general-purpose heuristic that is used not merely to predict one's own prospects for improvement, but the prospects for other improvement (e.g., mutual funds' rate of return) as well.

摘要

在评估自己在一项绩效任务上是否可能有所提高时,人们会依赖一种绩效启发法。也就是说,人们在估计自己的绩效改进前景时,会将自己之前的绩效成功作为一种积极线索。在飞镖游戏(研究1)或字谜任务(研究2)中初始绩效较好的参与者,会下更多的赌注(研究1)或估计自己后续绩效出现特定程度改进的主观可能性更高(研究2)。依赖这种启发法是不明智的,因为初始绩效并不能正向预测(事实上,是负向预测)绩效改进。研究2表明,绩效启发法的出现是因为预测者进行了属性替换,自然地关注自己已展现出的绩效,而非他们在该任务上是否已经达到了改进潜力的上限。对自己初始绩效的自我评估介导了绩效启发法,但让参与者关注自己面前还有多少绩效潜力则会破坏这种启发法(研究2)。研究3表明,绩效启发法是一种通用的启发法,不仅用于预测自己的改进前景,还用于预测他人的改进前景(例如,共同基金的回报率)。

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